{N}power FAQ | Natural Grocers

{N}power® FAQ

What is {N}power?

{N}power is Natural Grocers' FREE loyalty program. Once you join, you’ll gain access to digital coupons, offers and rewards – all by providing your phone number at checkout.

{N}power Account

How do I create an account?

The easiest way is on the app!

Download Natural Grocers mobile app
Click on “Create Account”
Enter a valid email address – this is the email address where we will send your {N}power offers
Enter a phone number – this will be the phone number that you will enter during checkout to get discounts
Create a password
Select your Preferred Store
Click “Create Account”

Alternatively, go to our Join page and follow the same steps as above.

How do I access my {N}power account?

The mobile app will take you right there! After logging in, you will see your {N}power information like points, coupons, transaction history and more on the home page.

Or on the website:

Click on the {N} Account link the top right corner of the homepage
Enter your email address, password, and click the “Sign In Now” button
Click on “My Account”
This will load your Profile where you can review and edit your information
To access coupons and offers, click the “{N}power Dashboard” link

How do I reset my password?

Click on the link provided in the email

Set your new password and save

How do I change my phone number?

On the mobile app, follow these simple steps:

Sign into the app, if you’re not already signed in when you open it.
Click the profile icon in the top-right corner to open My Profile
Click on the edit icon (pencil line drawing)
Change your phone number (or email or password!)
Scroll to the bottom and click “Save”

Alternatively, you can make changes on the website:

Log into your account on www.naturalgrocers.com
In the “My Profile” section, click the “Edit My Information” button
On the following page, change your information in the Phone Number field
Scroll to the bottom of the page and click the “Save” button

How do I get {N}power points or coupons for my purchases?

Enter your phone number during checkout on the pin pad where a credit/debit card is used. You will receive 1 point for every dollar spent. You will also receive any {N}power-only prices on products like eggs and avocados, as well as coupons you added to your account.

What if I’m not getting emails?

First, check your junk/spam folder to see if emails are being filtered there and make sure to add [email protected] to your email’s safe senders list. If you continue to not receive emails, please use https://wellness-wave.today/contact%3C/a%3E to submit your inquiry.

Can I unsubscribe from {N}power emails?

Yes, you can unsubscribe from {N}power emails at any time using the unsubscribe link at the bottom of each email. Please note: if you unsubscribe you will not receive notification of rewards or offers from the program. You are able to clip $2 point rewards directly from the mobile app under “My Progress” or log in into your account from the website and navigate to your dashboard to add them to your account.

How do I close my {N}power account?

If you would like to stop using the {N}power program, don’t enter your phone number during checkout and unsubscribe from emails. If you would like to delete your account permanently, please go to https://wellness-wave.today/contact%3C/a%3E to submit your request.

Points

How do I earn points?

Every time you shop and enter your phone number into the pin pad, every pre-taxed dollar you spend will earn 1 point in your {N}power account. Points will round to the nearest dollar, so anything over 50¢ will give you 1 point.

What is the reward for points?

When you reach 200 points, you will receive a $2 reward sent to your email to load to your account. Your points will continue to accumulate, and every 200 points is a $2 reward, up to 10,000 points.

Do my points expire?

No, any points below 200 that have not converted to a $2 reward will carry over each quarter in a calendar year. You will continue to accumulate points towards the next $2 reward. At the end of the year, all points will reset to 0.

If I forgot to use my phone number or it didn’t work during my transaction, can I still receive points?

You need to enter the phone number you used to sign up during checkout in order to receive points on the purchase to your account. If not, you will not receive points for that transaction. If you did not receive points for your transaction and would like to, please visit https://wellness-wave.today/contact%3C/a%3E to submit your inquiry.

Rewards

How do I redeem my reward for earning 200 points?

Once you reach 200 points, you will receive an {N}power reward email. You will need to load this reward to your account from the email or log onto your dashboard on the mobile app or website to add it to your account. The next time you shop and enter your phone number, you will redeem the reward.

Missing your {N}power reward emails?

First, check your spam folder for emails from [email protected]. Make sure to add that email address to your safe senders list. Second, log into your {N}power account on the mobile app or on www.naturalgrocers.com under the {N} in the top-right corner then click "Communication Preferences." From there you can review your current subscription status and make any desired changes. If you have trouble, please visit our Contact Us webpage: www.naturalgrocers.com/contact

Do my rewards expire?

Your earned rewards expire 1 month after the new quarter begins on January 31^st, April 30^th, July 31^st & October 31^st.

Coupons

Where can I find {N}power coupons?

You can find {N}power coupons in your email inbox almost every week, as well as in your {N}power Dashboard on the mobile app or website.

Where do I find my {N}power Dashboard?

It’s the homepage of our mobile app! The status of your points, available coupons, transaction details, and more ways to save!

Alternatively, log into your {N}power account on www.naturalgrocers.com under the {N} in the top-right corner, then click “{N}power Dashboard” link at the top of the Profile page.

How do I add a digital coupon to my account?

To save a coupon to your account, click “Clip” or “Add” and it will be viewable in “Clipped Coupons” on the app or “My Offers” on your web browser dashboard. It will then be available for you to use the next time you shop.

Is there a limit on the number of coupons I can load to my account?

There is no limit. You can add as many as you like!

How do I know when an offer or coupon has been redeemed?

Your savings will be shown on your receipt. The offer/coupon will no longer be available to use and will be moved to “REDEEMED” in your account.

Do coupons expire?

Yes, expiration dates appear on each coupon. Expired coupons will be moved automatically to the “Expired” section of “Clipped Coupons” on the app or “My Offers” on your web browser dashboard.

How often will there be new digital coupons available?

We email our members weekly deals which can be loaded to your account. There are also manufacturer coupons which are also available to clip.

Can I use a digital coupon and a paper coupon for the same item?

Savings are limited to one coupon of any type (digital OR paper) per item purchased.

How are coupons removed from my account?

Coupons are removed from your account after they are used when you check out and enter your phone number in the pin pad or after their expiration date.

Do I have to wait before the coupon is available?

Typically, coupons that you load to your account are available immediately; however periodically you may have the opportunity to view upcoming coupons and clip them early. Be sure to check the valid dates before shopping.

What do I do if a coupon does not redeem at the register?

Ask your cashier about it and they may be able to take care of it right then. However, there may be times when issues cannot be handled at the store-level. In these instances, customer service inquiries should be directed to our Contact Us page: www.naturalgrocers.com/contact

What if I return an item for which I received a discount, can I reuse my offer/coupon the next time I shop?

No, once an offer/coupon has been redeemed, it cannot be used again.

If my transaction is voided after my phone number is entered, will the coupon still be available for me to use?

Yes, as long as the transaction has not been finalized, you can use the coupon during a future shopping trip.

Do I have to print my offers and coupons?

There’s no need to print your {N}power coupons you added electronically. {N}power discounts are paperless and are applied to your purchase when you enter your phone number during checkout.

Miscellaneous

Is my privacy protected?

Your information is used solely for the purpose of the program and not shared with 3rd parties. See our privacy policy for more information: https://wellness-wave.today/privacy-policy%3C/a%3E%3C/p%3E

Does {N}power have any restrictions?

Please see our Terms of Use: www.naturalgrocers.com/npower-terms-use

Double the Deals Days

November 26 - December 29

BROWSE 100s OF DEALS

39.709921, -104.987224

Denver - Design District - Alameda and Broadway